FAQ CNC Shopping

Who are we ?

  • Who are we ?

    <p>CNC-Shopping specializes in online sales of spare parts and electronic components for CNC machine tools and industrial robots, targeting B2B customers. CNC-Shopping offers a wide and significant selection of automation spare parts from various CNC machine tool manufacturers, as well as Industrial parts that have become obsolete and are hard to find in the market. CNC-Shopping website is the brand name of the company CNC-SHOPPING, registered with the French RCS on 29-12-1989 - SIRET 35285361800036 – APE 466 Z – European VAT Identification Number FR 60 352 853 618. For more information, please visit our <a href="https://www.cnc-shopping.com/en/company">company page</a></p>

Customer account

  • How do I create an online account ?

    To create your customer account, simply go to "My Account" section at the top right of your screen, and then click on Create My Account You will need to provide all the requested valid data, paying attention to the mandatory fields, which are indicated by a small asterisk.
  • What are the benefits of a CNC-Shopping customer account?

    Your CNC-Shopping account allows you to be identified on each visit and gives you access to your order history. You will be able to place your orders quickly and track the progress of your orders. It also offers the possibility to download your detailed invoices, packing slip and also credit memos. Finally, you will be able to manage your various billing and shipping addresses. A customer account also allows you to leave reviews on our products.


  • How do I place an order online ?

    For your first order, you must register by creating online a CNC-Shopping customer account. You will find the steps to follow in the "Customer Account" section. If you already have a customer account, simply log in and choose your products to add them to your cart. Once your cart is validated, you will need to select your delivery method as well as your payment method. After providing this information and proceeding with the payment, you can consider your order as being processed.
  • How do I know if my order is confirmed ?

    Your order will only be considered accepted once you receive the order confirmation email including the order #, which serves as validation of your purchase.
  • Is it possible to track my order ?

    To stay updated on your order, simply visit the "Order Tracking" section of our website. This will allow you to view real-time updates and track your shipment every step of the way from your online customer account area. (My account)
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